Getting a software licence or SaaS agreement wrong can lead to unexpected bills and operational risks for customers. For suppliers, it can mean leaving money on the table or making promises they can’t keep. And for both parties, a lawyer who doesn’t understand the nuances of the delivery model can lead to hours wasted in negotiations, wasted legal fees and delayed projects.

Whether it is a lack of clarity over the licensing metric (and therefore usage rights and unit costs), vagueness about upgrade and support entitlements, or the now-infamous “indirect use” problem, there’s a lot to get wrong.

Drafting and negotiating these contracts, and digging into the technical and commercial drivers behind them, is our stock-in-trade.

Recently our team has advised:

• a global law firm on the procurement of a new cloud-based document management system;
• a financial services business on its procurement of a new ERP system, handling core finance, HR and procurement workloads;
• a household name insurer on re-platforming and upgrading its application messaging service; and
• an enterprise computing software vendor on licensing its software and associated services to a major MSP.

So, whether you’re about to enter into a strategic seven-figure deal or you just need a quick sanity check on a renewal, we can help.